8q888 Privacy Policy

This Privacy Policy ("Policy") describes how 8q888 ("we", "us", "our", "the Company") collects, processes, stores, and protects the personal information of players and visitors ("you", "your") who use the 8q888 platform, including the website at 8q888.pro and all related services. This Policy forms part of the 8q888 Terms and Conditions and should be read alongside them.

By registering an account with 8q888, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Policy. If you do not agree with any part of this Policy, you must not use the 8q888 platform.

Our Privacy Commitments

8q888 collects personal information that is necessary to provide our gaming and betting services, verify your identity, process financial transactions, and comply with applicable laws. The categories of information we collect and their respective purposes are set out below:

8q888 uses the personal information we collect only for purposes that are directly related to the provision of our services or required by applicable law. We do not use your data for purposes that are incompatible with those listed below:

• Account creation and management: to register your 8q888 account, verify your identity, maintain your account profile, and communicate account-related information such as password reset notifications and security alerts.
• Service provision: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment methods; to settle sports bets and casino game results; to credit bonuses and free spins to eligible accounts.
• Legal and regulatory compliance: to meet our obligations under applicable anti-money laundering (AML) regulations, KYC requirements, age verification obligations, and any other legal requirements to which 8q888 is subject.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, collusion, bonus abuse, unauthorised account access, and any other activity that violates our Terms and Conditions or applicable law.
• Responsible gaming: to monitor gaming patterns and identify players who may be at risk of problem gambling; to apply deposit limits, self-exclusion settings, and time-out restrictions; and to contact players who show signs of harmful gaming behaviour.
• Marketing communications (with consent only): to send you promotional emails, SMS notifications, or push notifications about bonuses, new games, cricket betting markets, or special events — but only where you have provided your explicit consent to receive such communications. You may withdraw this consent at any time.

8q888 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual necessity: processing that is required to fulfil our obligations under the contract formed between you and 8q888 when you register your account and accept our Terms and Conditions — including account management, payment processing, and game result settlement.
• Legal obligation: processing that is required for 8q888 to comply with applicable legal requirements, including AML regulations, KYC verification obligations, tax reporting requirements, and court orders or regulatory directives.
• Legitimate interests: processing that is carried out for the purpose of fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: processing for marketing communications and any other non-essential processing activities for which 8q888 has obtained your prior explicit consent. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

8q888 does not sell, rent, or trade your personal data to any third party. We may, however, share your personal information with carefully selected third parties in the following limited circumstances:

• Payment processing partners: bKash, Nagad, Rocket, Upay, Visa, and Mastercard processors receive the financial data necessary to process your transactions. These partners operate under their own privacy policies and are bound by applicable financial regulations.
• Game technology providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe and other certified game studios receive anonymised or pseudonymised session data necessary to deliver game content, verify RNG fairness, and resolve game-related disputes.
• Regulatory and law enforcement authorities: 8q888 may disclose personal information to competent authorities, regulators, or law enforcement agencies when required to do so by law, court order, or regulatory directive, or where disclosure is necessary to prevent or investigate fraud, money laundering, or other serious criminal activity.
• Identity verification service providers: third-party KYC and age verification providers who assist 8q888 in verifying player identities and checking against relevant watchlists or sanctions databases. These providers are bound by strict data processing agreements.

8q888 treats all payment and financial data with the highest level of security and confidentiality. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, or a card payment method, the financial details you provide are encrypted in transit using SSL technology and are stored in encrypted form on our secure servers. 8q888 does not store complete card numbers or mobile wallet PINs. Where card payments are processed, this is handled by PCI-DSS compliant payment processors who manage card data independently of 8q888's own systems.

All financial transactions on the 8q888 platform are recorded and retained for a minimum period required by applicable financial regulations. These records may be reviewed by 8q888's compliance team or disclosed to relevant regulatory authorities in connection with AML obligations. Transaction records include deposit amounts, withdrawal amounts, dates, payment method identifiers, and transaction reference numbers. All amounts are denominated in Bangladeshi Taka (BDT, ৳).

8q888 uses cookies and similar tracking technologies on its platform to ensure the site functions correctly, to remember your preferences, and to analyse how players interact with our services. We do not use third-party advertising cookies or cross-site tracking technologies. The following types of cookies are used on the 8q888 platform:

• Essential cookies: strictly necessary for the platform to function. These cookies enable core features such as user authentication, session management, and security protections. They cannot be disabled without breaking the platform's basic functionality. No consent is required for essential cookies.
• Analytics cookies: used to collect anonymised data about how visitors use the platform — for example, which pages are visited most frequently, how long sessions last, and where players encounter errors. This information helps us improve platform performance and user experience. Analytics cookies are only set with your consent.
• Preference cookies: used to remember your language preference, display settings, and other personalisation choices so that you do not need to re-configure them every time you visit. Preference cookies are only set with your consent.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies will affect the functionality of the 8q888 platform and may prevent you from logging in or completing transactions.

8q888 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods that apply to different categories of data are as follows: account and identity data is retained for the duration of your account and for a minimum of 5 years following account closure, in order to comply with AML and KYC regulations; financial transaction records are retained for a minimum of 5 years following the date of the transaction; gaming history and session logs are retained for a minimum of 2 years; marketing consent records are retained for as long as is required to demonstrate compliance with consent obligations.

When personal data is no longer required and no legal retention obligation applies, 8q888 will securely delete or anonymise it. Where anonymisation is used in place of deletion, the anonymised data (from which you can no longer be identified) may be retained for statistical and analytical purposes without time limit.

As a player on the 8q888 platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request". We will respond to your request within 30 days of receipt:

• Right of access: you have the right to request a copy of the personal data that 8q888 holds about you, together with information about how that data is being used. This is commonly referred to as a Subject Access Request (SAR).
• Right to rectification: you have the right to request that 8q888 correct any inaccurate or incomplete personal data it holds about you without undue delay.
• Right to erasure: you have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and there is no other legal basis for processing. Note that this right is subject to legal retention obligations that may require 8q888 to retain certain data.
• Right to restriction of processing: you have the right to request that 8q888 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing.
• Right to data portability: where processing is carried out by automated means and is based on your consent or on the performance of a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: you have the right to object at any time to the processing of your personal data where processing is based on legitimate interests, including profiling. You also have the absolute right to object to processing of your personal data for direct marketing purposes, and 8q888 will cease such processing immediately upon receipt of a valid objection.

8q888 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security infrastructure includes SSL/TLS encryption for all data transmitted between your device and our servers; encrypted storage of sensitive personal and financial data at rest; strict access controls limiting employee access to personal data on a need-to-know basis; regular security audits and vulnerability assessments of our platform and infrastructure; and multi-factor authentication for administrative access to systems that handle personal data.

While 8q888 takes all reasonable steps to protect your personal data, no method of data transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to promptly investigating and addressing any security incidents that may affect your data. If you believe that your 8q888 account has been compromised, please contact us immediately at [email protected].

The 8q888 platform is strictly intended for use by adults aged 21 years and above. 8q888 does not knowingly collect, process, or retain personal data from any person under the age of 21. If we become aware that personal data belonging to a person under 21 has been collected — for example, as a result of an underage player successfully completing registration — we will immediately close the account, delete all associated personal data, and forfeit any funds held in the account.

8q888 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made to this Policy, we will update the "Last updated" date at the top of this page and, where practicable, notify active account holders by email. We encourage you to review this Policy periodically to stay informed about how we handle your personal data.

Your continued use of the 8q888 platform following any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must cease using the platform and may request closure of your account by contacting us at [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 8q888 handles your personal data, please do not hesitate to get in touch with our privacy team. We are committed to handling all privacy enquiries fairly, transparently, and within the timeframes set out above.